Check that your Android device is being found in Windows File Explorer when it is connected.If Media Transfer is selected, Droid Transfer may not connect to your device. Please ensure that the USB configuration is set to 'No data' or 'Charging Only' and not 'Media Transfer'. This can be found within the 'Network' section of the 'Developer Options' on your device. Check your default USB configuration on your Android device.Ensure a firewall is not blocking the connection.Disable Mobile data on your Android device (this can interfere with either WiFi or USB connection).Tap the menu icon > My apps & games > tap "Update" next to Transfer Companion in the list. To check for Transfer Companion updates, on your Android, open Google Play Store. To check for Droid Transfer updates, launch Droid Transfer on your computer, then go to Options > Updates. Before you dive into specific WiFi or USB connection troubleshooting steps, make sure that you are running the latest versions of both Droid Transfer and Transfer Companion.You can get the app from Google Play Store on your Android device.įor a guide on connecting using either WiFi or USB, check out our step-by-step guide.įor troubleshooting connection issues, please scroll down! To allow the Android to communicate with Droid Transfer on your PC, you'll need to download the free Transfer Companion app. You can connect your Android with Droid Transfer using either a WiFi connection, or a USB cable.
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